PureEssence™ Botanical Aroma Oils 50 ML

At CozyAura, we want every customer to be delighted with their purchase. If for any reason you are not completely satisfied, you may return your item within 30 days of delivery. To qualify for a return, products must be unused, in their original packaging, and in the same condition as received, accompanied by proof of purchase. Please note that we cannot accept returns for items that have been damaged through misuse, lack original packaging, or are missing accessories, as well as clearance or final sale items.

If you wish to return a product, simply contact our customer service team at info@cozyaura.com with your order number and reason for return. We will provide detailed instructions and the return address. Once the product is received and inspected, we will process your refund or exchange within 5–7 business days. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. In cases where an item is damaged or not functioning upon arrival, please contact us within 7 days of delivery and include photos or videos of the issue. We will gladly arrange a replacement or full refund at no extra cost to you.

All refunds will be issued to the original payment method, though processing times may vary depending on your bank or payment provider.

Orders are processed within 1–3 business days after payment is confirmed, and you will receive a tracking number by email once your order has shipped. Domestic deliveries typically arrive within 5–10 business days, while international orders may take 10–20 business days depending on location and customs clearance. Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs inspections, or peak seasonal demand. Every order is carefully packaged to ensure it arrives in perfect condition. If your order is delayed, lost, or arrives damaged, simply contact our customer service team and we will resolve the issue promptly.